Dr. Karen McGraw, The Performance Doc, is the president and principal consultant at Silver Bear Group, a business and performance consultancy in Austin, TX. She is an accomplished organizational consultant and knowledge engineer, specializing in human performance improvement, leadership, and change. For over 30 years, she has helped clients achieve desired outcomes through training, process, technology, and change projects. Clients trust her to design tailored solutions that address critical issues, engage stakeholders in project success, and deliver long-term results. Karen’s educational background is in the fields of psychology and curriculum and instruction. In addition, she is certified in the use of tools such as the Golden Personality Profiler, Insights, and Myers-Briggs. She is a co-author of ASTD’s Performance DNA methodology, the EASE Change Management Methodology, Breaking Tape : 7 Steps to Winning at Work and Life, and a human capital management scorecard system. As an HPI facilitator for ASTD, she has trained hundreds of people in the analysis of human performance. Karen has published six books and over 50 articles in topics including knowledge engineering, human performance analysis, change management, collaboration, leadership, and process improvement.