Kirsten Killion joined the ICPM staff in June 2018. She holds a BA degree from Christopher Newport University in Sociology and graduated from the President’s Leadership Program with a minor in Leadership. She has an extensive customer service background and serves as the Certification Specialist at ICPM. She serves as the main point of contact for customer inquiries and customer service. She is also responsible for processing recertification, order fulfillment, processing applications, and grading exams.