Laura van den Ouden has been working as a senior trainer and L&D consultant for 18 years. At the moment she works for ICM, an award-winning training company in Holland. She designs and implements extensive learning programs and corporate universities for (international) organizations. She blogs frequently about talent development and speaks at conferences. She has written three books, Successful Communication as a Trainer, Positively Influencing as a Trainer, and 100 Teaching Methods for Trainers.