Lisa Bell

The article presents the views and advice of four chief learning officers (CLOs) including Lisa Bell, Vince Eugenio, Debbie Friedman and David Lamb concerning talent management and the challenges facing CLOs in managing business enterprises in the U.S. When asked about how they deal with the issues on talent management, Lamb says that they focus on employee and customer retention, growth and profitability. Bell of the North America Learning Center asserts that the establishment of leadership development programs enable them to address the gaps in leadership skills and development. Eugenio, vice president of enterprise learning solutions at Cardinal Health, states that they integrate their learning systems to communicate with CEOs.

CLOs Ponder Critical Business CHALLENGES

During its 2011 International Conference & Exposition held here, the American Society for Training & Development (ASTD) presented the Excellence in Practice Awards and Citations to 71 organizations from 11 countries: Australia, Canada, China, Denmark, India, Ireland, Spain, The Netherlands, Taiwan, Turkey, and the United States.The Excellence in Practice awards recognize organizations for results achieved through learning and performance solutions. Out of 182 submissions, 16 awards and 78 citations were given in 10 categories: career development, diversity and inclusion, integrated talent management, learning technologies, managing change, organizational learning, performance improvement, training management, technical training, and workplace learning and development."The winning organizations advance the knowledge of the workplace learning and development profession and contribute to increasing workforce capability and organizational competitiveness," says Tony Bingham, ASTD President and CEO. "Their accomplishments demonstrate how learning increases the performance and success of organizations worldwide."The Excellence in Practice Awards are presented to organizations with proven practices that have delivered measurable results. The organizations and their partners selected to receive Excellence in Practice Awards are:Booz Allen Hamilton, McLean, Virginia and Kaiser Associates, Washington, D.C. and Blueline Simulations, LLC, Tampa, FloridaClarkston Consulting, Durham, North CarolinaFarmers Insurance Group, University of Farmers, Agoura Hills, California and Allen Communications Learning Services,Salt Lake City, UtahFarmers Insurance Group, University of Farmers, Agoura Hills, CaliforniaFederal Reserve Bank of Cleveland, Cleveland, OhioHong Yip Service Company Limited,Hong Kong SAR, ChinaInterContinental Hotels Group, Atlanta, Georgia and Phil Dourado Business Communications, Banbury, United KingdomJohns Hopkins HealthCare LLC, Glen Burnie, MarylandMidas International, Itasca, Illinois and Raytheon Professional Services, Garland, TexasMTR Corporation Limited and Hong Kong SAR, ChinaNaval Education and Training Command's Surface Warfare Officers SchoolNewport, Rhode Island and Naval Air Warfare, Training Systems Division, Orlando, Florida and UCLA, National Center for Research on Evaluation Standards and Student Testing (CREST), Los Angeles, CaliforniaReliance Industries Limited, Hazira Manufacturing Division, Gujarat, IndiaReliance Industries Limited, Nagothane Manufacturing Division, Maharashtra, India and M/s Dupont Safety Resources, Wilmington, DelawareReliance Infrastructure Ltd. Mumbai, IndiaSodexo, Gaithersburg, Maryland andAmerican Research Institute, Morrisville, North CarolinaThe Excellence in Practice Citations are presented for practices that carry potential to make a business impact through appropriate design values and strong evaluation plans. The organizations selected to receive Excellence in Practice Citations are:Abbott, Abbott Park, IllinoisAccenture, Dublin, IrelandAccenture Services Pvt. Ltd., Bangalore, India and Mind Matters, Pune, India and BTS Asia Pacific Pte. Ltd, Singapore and Anand Kasturi, Bangalore, India AchieveGlobal, Tampa, Florida and Xyleme, Boulder, ColoradoAmway (China) Co. Limited, Shanghai, ChinaAon Hewitt, Chicago, Illinois (Two Citations)Banco Santander, SA, Madrid, Spain and Overlap Consulting, Madrid SpainBanesto, Madrid, Spain and Overlap Consulting, Madrid, SpainBarilla America, Ames, IowaBexar County, San Antonio, TexasBlue Cross and Blue Shield of Massachusetts - Sales Division, Boston, MassachusettsBooz Allen Hamilton, McLean, Virginia (Two Citations)CA Technologies, Islandia, New York (Two Citations)CenterPoint Energy, Houston, TexasChina Telecom, Beijing, ChinaCitigroup North America Collections and Learning & Performance Solutions Group Irving, TexasCognizant Technology Solutions, Teaneck, New JerseyCollege of American Pathologists, Northfield, IllinoisE\*TRADE Financial, Jersey City, New JerseyE\*TRADE Financial, Sandy, UtahFarmers Insurance Group, Agoura Hills, CaliforniaFarmers Insurance Group, Grand Rapids, MichiganFirst Horizon National Corporation, Memphis, TennesseeFM Global, Johnston, Rhode IslandFM Global, Johnston, Rhode Island and The Brookside Group, Acton, MassachusettsGreeley and Hansen, Chicago, IllinoisHealthSouth Corporation, Birmingham, AlabamaHewlett-Packard Company, Palo Alto, California and Imparta, Ltd., London, United KingdomHewlett-Packard Company, Corvallis, Oregon and BTS USA Inc., San Francisco, California Hewlett-Packard Financial Services, Berkeley, New JerseyIBM Corporation, Armonk, New York (Three Citations)IBM Sales Learning, Armonk, New YorkInfosys Technologies Limited Bangalore, IndiaInvesco, Atlanta, GeorgiaJohns Hopkins University, Baltimore, MarylandKnology, Inc., West Point, GeorgiaLearning@Cisco, San Jose, CaliforniaLiberty Mutual Insurance Company, Boston, MassachusettsLifetouch National School Studios, Chesapeake, Virginia and TraininModernization Group, Spotsylvania, VirginiaLM Wind Power, Kolding, DenmarkMcCain Foods Limited, Toronto, Canada and Clear Skies Communications, Inc., Green Bay, WisconsinAnnuity Product Wholesaling, MetLife Investors Distribution Company, Irvine California and The Next Level Sales Consulting, El Segundo, CaliforniaMicrosoft Health Solutions Group, Redmond, WashingtonMidas International, Itasca, Illinois and Raytheon Professional Services, Garland, TexasMoses Cone Health System, Greensboro, North CarolinaMTR Corporation Limited, Hong Kong SAR, ChinaNorth Florida Shipyards, Jacksonville, Florida and Training Modernization Group, Spotsylvania, VirginiaQualcomm, Inc., San Diego, CaliforniaRegional Civil Service Development Institute of Central Personnel Administration, Executive Yuan, Taipei, Taiwan (Two citations)Reliance Industries Limited, Hazira Manufacturing Division, Gujarat, IndiaSan Francisco State University, San Francisco, California and Sonoma State University, Sonoma, CaliforniaShape Corp., Grand Haven, Michigan (Two citations)South Carolina Federal Credit Union, North Charleston, South Carolina and Kelly Hall, Ellenboro, North CarolinaTelstra, Sydney, Australia and Lisa Kay, Balgowlah Heights, AustraliaTeradata Corporation, Atlanta, GeorgiaThe Home Depot, Atlanta, GeorgiaU.S. Navy - Naval Education and Training Command's Center for Naval Engineering, Norfolk, VirginiaU.S. Postal Service, Washington D.C.Verizon, Basking Ridge, New JerseyVerizon Wireless, Basking Ridge, New Jersey and Strayer University, NewingtonVirginia and Bellevue University, Bellevue, Nebraska and ITCAP, Tucson, ArizonaVF Asia Limited, Hong Kong SAR, China and Clothing Industry Training Authority, Hong Kong SAR, ChinaWestern and Southern Life, Cincinnati, Ohio and The Last Word, Xenia, OhioWestern and Southern Life, Cincinnati, OhioWPP Group, New York, New YorkZorgentra Pantein, Boxmeer, The Netherlands and Tulser, Maastricht, The NetherlandsTurkcell Iletisim Hizmetleri, A.S., Istanbul, Turkey (Two citations)U.S. Coast Guard Training Center Petaluma, Petaluma, California and L-3 Communications, Petaluma, California (Two citations)

ASTD Presents 16 Excellence in Practice Awards

This article focuses on the teaching of leadership development program in several organizations. Blanchard Valley Health Association (BVHA), headquartered in Findlay, Ohio, is a multifacility health-care system that employs 1700 associates. A needs assessment undertaken by BVHA's organizational development and education department in 2002, revealed a need to train supervisors and managers in leadership skills that were closely tied to the work, says Amy Kincaid, education specialist. The two-week, classroom-based Management Development School offered at Orkin is a finishing school for branch managers, says Lisa Metcalf, manager of instructional design at Orkin University, Bellevue, Washington.

Lisa Bell

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