Louis Carter, founder and CEO of Best Practice Institute, has led BPI to become one of the world’s top associations for leadership and human resource development, with more than 42,000 subscribers. Carter is creator of Skillrater.com, the cloud-based anytime feedback tool on a social collaboration platform, and the BPI Online Learning Portal at www.bestpracticeinstitute.org. Carter has written 11 books on best practices and organizational leadership, including the Best Practice series and the Change Champion’s Field Guide; http://www.bpiworld.com.