Mark Freeman is the head of global customer success at Coursera. He leads Coursera’s customer programs as well as its government and nonprofit partner organizations, advising and ensuring they are all driving learning outcome success. Before joining Coursera, Mark was senior vice president of customer success at a FinTech company, Tradeshift. In this role, he built out and led customer success, support, implementation, and deployment teams around the world. Prior to that, Mark spent four years building LinkedIn’s customer success organization from its inception through the company going public and into a scaled offering worldwide across a vast customer base. Mark holds a bachelor’s degree in HR development—applied psychology from North Carolina State University.