Megan Marshall

March 2025 - TD Magazine

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I was raised in Utah, where a cultural aversion to hard conversations often exists. People value harmony, so hard truths are sometimes softened to the point of marshmallow-like meaninglessness. Other cultures across the US—and throughout the world—have similar aversions.But I’ve learned that avoiding necessary conversations doesn’t preserve relationships—it erodes them. The challenge is not whether to have a conversation, but how to do so in a way that aligns with cultural values. Here’s how you can navigate this.Start With Warmth, Then Add CandorIn cultures that prize politeness, the key to effective conversations is blending truth with warmth. Start with a statement that affirms the relationship before raising the concern. Instead of jumping straight into the problem, say something like:“I really value working with you, and I want to make sure we’re both set up for success. I’ve noticed something I’d love to get your thoughts on.”This approach signals that your intent is not to attack but to strengthen the relationship.Lean On Shared ValuesIn cultures that place a high value on hospitality, kindness, and community, frame your concerns in a way that aligns with these values. For example:“Our team is important to me, and I want to make sure we’re supporting each other as a team. I think if we talk about this openly, we can find a solution that works for everyone.”When you connect the conversation to what people already care about, it feels less like conflict and more like collaboration.Respect the DanceIn some cultures, conversations are direct and quick. In others, they are more like a dance—gradual, measured, full of subtle cues. People may circle the issue before approaching it directly, testing the waters with humor, shared stories, or indirect hints. If you push too hard or move too quickly, it can feel like stepping on toes—disrupting the rhythm of the exchange. If the person you’re speaking with prefers a slower, more indirect approach, let them set the pace. Give them space to process.Silence isn’t always withdrawal—it’s often respect. By honoring the natural flow of the conversation, you make it more likely that both of you will stay engaged, rather than retreating into politeness or passive resistance.Remember: Kindness Without Honesty Isn’t KindnessMany people equate kindness with avoiding hard conversations. But real kindness isn’t about keeping the peace at all costs—it’s about caring enough to address issues before they grow into resentment. The most respectful thing you can do is to be clear in a way that preserves dignity.I have a colleague who grew up in the Deep South. She told me that in her family, disagreeing openly was considered a sign of bad manners. As she got older, she realized something—when people didn’t speak up, problems festered. Relationships suffered. And when someone did finally say something, it often came out in an explosion of long-suppressed frustration.She learned that being honest didn’t have to mean being harsh. She found ways to be clear and warm.Caring isn’t about avoiding crucial conversations. It’s about having them in a way that respects both the relationship and the truth. And when you do that, you’re not just honoring cultural norms—you’re elevating them. 

Megan Marshall

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