Michael Milroy had designed award-winning courseware and websites. He’s currently a manager in L&D at NetJets, bringing to the corporate world his skills and knowledge from his work in K–12, higher, and outdoor education. Milroy cut his teeth designing the technical training program for Compuserve’s award-winning technical support team. Since then, he’s consulted with some of the world’s largest brands, including PepsiCo, Coca-Cola, Southwest Airlines, Honda, Cardinal Health, Macy’s, Luxottica, American Eagle, Chick-fil-a, Marriott Vacations Worldwide, and Ace Hardware.