0000015b-d499-de9a-ad5f-ffff3cf60000-authorID

mike-merit.jpg

Mike Merit

Most customer-facing employees are usually based far away from your company’s senior leadership or strategists, yet by definition, these employees are the face of your brand. A new product, service, or brand initiative is only as effective as its delivery to the customer. In this webinar, we’ll explore how leading retail, financial, and hospitality organizations are leveraging video to train frontline employees to deliver a consistent message and great customer experiences.
Attendees will learn:

best practices and examples of how leading companies are training frontline employees
how to use video to communicate quickly and effectively
how to implement a program and measure results.
 


Using Video to Train Employees on Great Customer Service

Many industry gurus have been quick to argue that the mere travel savings alone make e-learning solutions worth their weight in gold. Steve Cohen examines whether those claims have any merit?

Growing Talent Management Firms: To E or Not to E?

Are your compliance training programs strategic and aligned to business, or simply an obligatory duty with a check-the-box mentality?
When compliance is not integrated into your business system and culture, the outcomes are clear. Consequences include risk of legal action, significant costs in penalties, damage to brand reputation, and more. However, companies where compliance is a key component of their culture and that have fully integrated compliance management into their business systems not only perform better, but easily attract and retain talent. Achieving this integration can present a challenge—what is the best process to ensure compliance represents a strategic value to your organization?
To support you on this journey, Skillsoft has developed a road map, The Skillsoft Compliance Maturity Model, to make sure the route to your destination is clearly defined.
This webcast will demonstrate this framework and provide you with the information needed to establish your own integration. You will learn:

the risks presented by compliance programs based on a checkbox mentality
the merits of integrating compliance with business systems and culture
the steps to take to begin and maintain your compliance journey.
 
