Pam leads the management learning and development team at CSX in Jacksonville, Florida. CSX operates in 23 states, the District of Columbia and Ontario and Quebec Canada, and is one of the nation's leading transportation suppliers. Since joining the company in 2011, she introduced a learning and development strategy to build bench, drive strong performance, and maximize time to competency. Pam co-created an enterprise learning steering committee, formed a learning consortium, comprised of business line internal university chairs, and implemented a comprehensive learning portfolio designed to enhance talent development and business acumen. She was instrumental in the design of a sales process that includes an inaugural three-year strategic learning plan by position level. A key focus of the strategy is the emphasis on both the role of the employee and the manager in the sustainability of skills acquired through learning and on-the-job experiences. Prior to joining CSX, Pam spent 15 years at Safeway Food and Drug in Pleasanton, California, the third largest industry leader in North America. In her most recent position as Vice President, Corporate Human Resources Development, she was responsible for learning and development and instructional design. Through her efforts, she designed and led the first internal testing and assessment department in the company’s history. With the introduction of individual learning plans, she reduced labor costs by 50%. Pam began her professional career in the banking industry where she held a variety of positions in training and development and human resources up to the Vice President level. Pam spent five years on the Board of Directors of the Connecticut Chapter of ASTD and served in the role of Chapter President. During her tenure, she won both national and regional awards for chapter excellence, leadership, and membership growth. She is a graduate of Eastern Connecticut State University and completed graduate studies in Organizational Behavior at the University of Hartford.