Patricia Harmon

July 2013 - TD Magazine

Digital communication stands in the way of face-to-face communication and interpersonal relationships.

Does Texting Affect Emotional Intelligence?

Comfortable learning might feel harmonious, but research says it doesn't stick. In this sequel to one of ATD's most popular Democasts, "Not Another Video," we show why the best L&amp;D leaders are making training — especially for sales, management, and customer service — "uncomfortable" on purpose, with real results from the public sector to Fortune 500. All registrants receive the opportunity to experience a (free) sales training course (for three months), which may or may not throw your team into uncomfortable roleplays.

Key Takeaways:


	How “discomfort” works: See real data from hundreds of coaching sessions showing why learners who were challenged, not coddled, achieved nearly 5X better training-to-practice conversion than industry benchmarks.
	Where it’s happening: Hear how the public sector used AI roleplays to train leaders on firing, hiring, and retention conversations they’d been avoiding for years.
	Build it live: Watch us construct an “uncomfortable” AI roleplay for sales from scratch—one that pushes back, challenges assumptions, and simulates the tough conversations your team has been avoiding—in under 10 minutes.
	 


Patricia Harmon

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