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Rich McLafferty


Rich brings a diverse background in learning and organization development (including leadership and management development), to the Oxygen team. But he can also relate knowledgeably to many aspects of client business based on his experience in sales, marketing, brand engagement, and customer experience strategies. In previous roles at American Airlines, US Airways, Sprint Nextel/Boost Mobile and Clearwire Inc., Rich led training design and delivery for worldwide audiences in the areas of leadership development, consultative selling skills, end-to-end customer experience design strategies, culture change initiatives, and building teams of brand ambassadors. An architect of change and challenger of the status-quo Rich takes a very holistic approach to his work. He has a passion for nutrition and wellness and is currently working on a professional certification in Nutrition, and plans to develop corporate wellness education and training. This very “right-brained” thinker holds Bachelor’s degree in Humanities, and a Master’s degree in Organization Development.

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