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Rick Pharris

July 2012 - TD Magazine

Performance Evaluation: A Journey With Regular Checkpoints

Results from Forrester’s 2018 US Federal Customer Experience Index show that federal CX remains weak and uneven.

Can Training Boost Stalled Federal Customer Satisfaction?

Traditional learning delivery methods fail to cut through the digital noise and engage a hybrid workforce with training content. Qstream’s simple and engaging design puts actionable information at the fingertips of users—learners, managers, L&D teams, and executives. Media-rich, mobile microlearning content and seamless integration capabilities engage learners at scale like never before, while robust analytics and dashboards give L&D teams granular insight into program ROI and learner performance to highlight potential areas of risk and report success metrics to business leaders.

During this webinar, you will learn how:

Qstream’s granular analytics help organizations assess workforce readiness, coach employees, and mitigate potential business risk.
Qstream Connect, our set of integration capabilities, engages a hybrid workforce by delivering microlearning experiences to commonly used tools.
Science-backed microlearning and scenario-based assessments lead to increased proficiency and knowledge retention that translate to better employee performance.
