Dr. Robert Vaughn is president of Arvon Management Services, a human resources development and training consulting firm, and is Professor Emeritus of Business Management Department, Business Division, Lakeland Community College, Kirtland, Ohio. He holds a PhD in business administration, an MBA. in general management and organizational behavior; a BSIM in industrial management; and a BAEd in English/journalism. He is the author of The Professional Trainer: A Comprehensive Guide to Planning, Delivering, and Evaluating Training Programs (2005) and Decision Making and Problem Solving in Management: Tools and Techniques for Managers and Teams 3rd (2007.) He lives in Mentor, Ohio.