Ron McMillan is the four-time New York Times best-selling co-author of Crucial Conversations, Crucial Confrontations, Influencer, and Change Anything. For more than 25 years, he has served as an expert in organizational behavior, interpersonal communication and corporate training. McMillan is also the co-founder of VitalSmarts, an innovator in corporate training and organizational performance. VitalSmarts has consulted with more than 300 of the Fortune 500 companies and has been ranked by Inc. magazine as one of the fastest-growing companies in America for eight consecutive years. For more information on holding others accountable and to play an online game that tests your accountability skills, visit www.vitalsmarts.com/unaccountables.