Teri Lund has been an external consultant for the past nine years. Previously she held training and performance improvement management positions for Barclays Bank, Kaiser Permanente, and Sealund and Associates. She has a bachelor of science degree in education from Montana State University and a master’s degree in international business and finance from New York University. Lund has in-depth experience in implementing performance improvement strategies, such as computer-based and alternative delivery to classroom training, and is a recognized leader in the area of technology and its impact on learning and performance improvement.