Vicki Hess, RN, guides healthcare professionals who want to create an environment where employees are engaged, customers are satisfied, and goals are achieved. Her views on patient and employee engagement are evidence‐based, relatable, and real world. Organizations that implement Vicki's ideas experience increased productivity, safety, quality, retention, patient satisfaction, creativity, and more.

As a nurse, keynote speaker, trainer, consultant, and author of four books; Vicki's goal is to inspire healthcare leaders and staff to take action by sharing high impact, easy to implement ideas that transform the way people work. As a cancer survivor and victim of a surgical mistake she brings the voice of the patient into her programs. Download free tools and resources at www.VickiHess.com.