Wendi Brick

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Wendi Pomerance Brick is president and CEO of Customer Service Advantage Inc., and author of The Science of Service: Six Essential Elements for Creating a Culture of Service in the Public Sector , from which part of this article was excerpted, and which is available via Amazon through www.TheScienceOfService.info .

Wendi Pomerance Brick is president and CEO of Customer Service Advantage Inc., and author of The Science of Service: Six Essential Elements for Creating a Culture of Service in the Public Sector, from which part of this article was excerpted, and which is available via Amazon through www.TheScienceOfService.info.