Zane Safrit, author of Recognize THEM: 52 Ways to Recognize Your Employees In Ways They Value, spent his career in call center operations, many of them serving international customers and sales forces. From an entry-level position as a customer service rep to team leader to assistant director and country manager to finally CEO, he saw the language of employee recognition and employee engagement is a universal language and so are the forms of its ROI. You can reach him at [email protected], his website, www.zanesafrit.com, where he posts regularly on employee engagement and on Twitter at Zane Safrit.