Professional Partner Content

4 Tips for Training Frontline Workers

How can L&D decision makers improve frontline employee training to motivate, educate, and retain their essential workers? Read on to see how Panopto does it.

1. Ensure Consistent Frontline Training With On-Demand Content
The first step is capturing frontline training as video for on-demand viewing. Whether through prerecorded training modules or recording live sessions for later distribution, asynchronous training allows frontline workers to easily digest training anytime, anywhere. With six out of 10 frontline workers using mobile devices at work, on-demand training videos allow workers to view and review material when it fits their schedule, encouraging them to improve skills and participate in career development.

2. Humanize Instruction to Build Culture and Rapport
Rather than relying on dry documentation or sporadic live training, bring your essential workers into your company culture with video training that helps build a sense of community and connection, a priority in today’s challenging employment market.

Video training doesn’t have to be professionally produced material. Social learning videos—informal training modules self-recorded by current employees, leaders, and subject-matter experts—are an easy and effective way to surface and share institutional knowledge across frontline staff while helping build peer-to-peer relationships and organizational buy-in.

3. Efficiently Scale Frontline Worker Training With a Video Learning Library
It’s critical to ensure that video training content is discoverable and easy to navigate to best support frontline workers and help scale your frontline training programs tomorrow. The key is a corporate video learning library—in other words, a central, secure, and searchable channel for an organization’s training resources that integrates with existing communication and collaboration tools.

An integrated corporate learning ecosystem should include your existing video conferencing solution, a learning management system, and a video learning library. This ecosystem allows frontline workers to access, search, and share training without leaving their flow of work—from watching a training video directly within workspace communication tools like Microsoft Teams and Slack to recording a quick social learning module on their mobile phone or tablet.

With a video learning library as a foundation, it’s easy and cost-effective to scale training programs. Rather than gathering employees from across your national chain or regional franchise in one location for in-person training, frontline workers can tap into an organization-wide training library from their specific branch or location, saving time and money.

4. Incorporate Interactive and Personalized Training Elements to Strengthen Engagement
Employees each have a unique learning style that live training or documentation-based programs often don’t cater to. Video training supports all workers by allowing them to personalize their viewing experience, from video speed to captioning to in-video search.

It also offers the opportunity to integrate interactive elements that empower frontline workers to take an active role in their training experience. Sales and customer service teams may choose to record prospect calls and demos to teach soft skills like problem-solving and customer communication, while technical organizations might use multisource video feeds to record equipment maintenance that technicians can watch on-site while servicing the same equipment.

With these best practices in mind, you are well-placed to prioritize and personalize your mobile and frontline worker training, boosting engagement and productivity while building a sense of connection and empowerment among your workforce.

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