5-Step Model for Structuring and Conducting Know-How Training

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5-Step Model for Structuring and Conducting Know-How Training

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Learn how to apply the 5-Step Model to develop know-how in others.

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About the Authors

Erica J. Keeps

Erica J. Keeps, CPT, holds a master's degree in educational psychology from Wayne State University, Detroit, and a bachelor's degree from the University of Michigan, where she later became a faculty member in the Graduate Business School Executive Education Center.

Harold D. Stolovitch

Harold D. Stolovitch, CPT, is a graduate of both McGill University in Canada and Indiana University in the United States where he completed a doctorate and postdoctoral work in instructional systems technology. With one foot solidly grounded in the academic world and the other in the workplace, he has conducted a large number of research studies and practical projects always aimed at achieving high learning and performance results.