Training Novices vs. Experts

Patti Shank, PhD, CPT, is a learning designer and analyst at Learning Peaks, an internationally recognized consulting firm that provides learning and performance consulting. She is an often-requested speaker at training and instructional technology conferences, is quoted frequently in training publications, and is the co-author of Making Sense of Online Learning, editor of The_Online Learning Idea Book_, co-editor of The E-Learning Handbook, and co-author of Essential Articulate Studio ’09.