For more than 20 years, Alecia has created success for sales organizations small and large. During her tenure with Convergys (Concentrix), she led B2B call centers for clients across a variety of industries. Whether building a process, launching new inside sales teams or guiding clients from concept to success, her entrepreneurial insights and unique approach to sales operations management brought excellence. Alecia continues to refine her approach and impact the sales industry as the VP of Sales Operations & Training at PatientPoint. After launching the inside sales team, she developed a sales training curriculum for other teams across the organization. Her impact can most often be felt in workshops, side-by-side coaching, and skills transfer sessions that ensure sales teams are at their best.

Alecia received her BA from the University of Cincinnati and an MBA from Thomas More University.