I am an award-winning hospitality professional experienced in directing operations at casual and upscale restaurants, five-star resorts and full-service multiplex facilities. I am a strong leader who leads by example through a hands-on management style.
I am excellent at building high performance service teams and developing comprehensive training programs to improve the skill set of all staff. I am successful in monitoring budgets, analyzing profit and loss, and managing food, beverage, and labor costs. I set high service standards in ensuring guests receive exemplary serving experiences.
Throughout my career I have been successful in maintaining high guest satisfaction, developing and implementing service training programs, and providing financial management for business P&L. I am also skilled in directing special events, designing menu promotions, and monitoring inventory.
Some of my career achievements include:
- Hosting 20K visitors for 10 days at Cinema Holdings multiplex theater for Miami’s International Film Festival.
- Achieving 27% food 23% beverage costs for VSP World.
- Designing and executing a comprehensive training program for Meat Market Palm Beach which turned entry level trainees into hospitality professionals.
Connect with me if you are looking to connect with other industry professionals. You can contact me at [email protected] with any thoughts, comments, or questions about my work—I’m always interested in making new professional acquaintances!