Experienced professional with 30 years of technical training, content development, implementation, and customer service.  Developed and implemented both online and in person training.  Taught over 100 instructor-led classes to people of all backgrounds.  Due to my varied background I have obtained all the skills needed to approach any situation with a logical, thoughtful, and thorough process.  This ability helps identify issues when creating new training and assessing its effectiveness. Capable of learning new technologies and turning that knowledge into productive output in a fast-efficient manner.  Accustomed to dealing with upset customers and turning them into long term relationships.