Heather J. Winkler, MSMOB, RODP, CSM, is director of organization development at Dale Carnegie Training and Associates. She has more than 12 years of experience in the field of organization development and behavior. Winkler currently manages all aspects of human capital measurement, and also oversees the development and implementation of new assessments as well as consults with clients regarding diagnoses, strategy, and implementation. Winkler’s areas of focus include assessments, change initiatives, project management, executive coaching, talent development, leadership development, employee engagement, organizational effectiveness, team building, performance management, succession planning, Agile & SCRUM implementation, learning transfer, and ROI. A few of her customers are Apple, Panda Express, World Bank, Audi, Dell, Southern California Edison, Conserve, AmeriHealth Companies and Select Energy Services. Additionally, she has worked with the Center for Disease Control, American Academy of Pediatrics, National Institute of Health & Naval Sea Systems Command (NAVESEA).