Marc Donelson is a senior manager of curriculum design at Charter Communications. He started his career as an e-learning developer, and during the past 20 years, has moved into roles as an instructional designer and performance consultant. During this time, his success has come from balancing new approaches of supporting learners with a company’s culture to adopt new ideas. This is a mindset that Donelson’s design team now uses throughout its projects. (Note: Charter Communications is a Fortune 100 telecom company better known by its consumer-facing Spectrum brand.)