Robert E. Smith is the founder of The Change Shop (TCS), which provides tools to change leaders that will help them create future workplaces. The TCS platform and benchmarks are based on his dissertation research into factors most associated with highly engaged commitment to change and workplace transformations. With a career spanning human capital technology, talent management, and change leadership, Smith has led large-scale change initiatives at dozens of global and public-sector organizations including PepsiCo, Polo Ralph Lauren, and AT&T.
As a career-long HR professional, author, and organizational change expert, he is sought after for his ideas on ways to increase engagement during difficult organizational transformations. Smith is the author of
Selling Change: How Successful Leaders Use Impact, Influence, and Consistency to Transform Their Organizations