As a Training Content Manager at SunTrust Bank, I manage new hire training programs - instructor led and web based and a SharePoint product knowledge base intranet site - for the consumer lending line of business. I joke that I am in essence a "SME wrangler"; I rustle up information from various product managers to ensure training materials are accurate and rewrite content in layperson's terms.
Prior to coming to SunTrust, I spent the majority of my career as a communications professional working in cable news, marketing/pr and digital content and social media management. Since I was an early adopter of the latter, I was tapped to teach others how to use digital platforms technically and communicate on them effectively. I shared this expertise as a Digital Content Manager at the local PBS and NPR radio affiliate Georgia Public Broadcasting. I trained journalists, staffers, classroom teachers and volunteers.