Details the elements of the learner-controlled instruction (LCI). Characteristics of LCI Applications of the system Steps in the development of an LCI program.

Presents a twelve point checklist designed to improve the quality of performance of company employees. Conduction of a performance improvement analysis to define measurable standards of the...

Explores Emery Air Freight Corp.s positive reinforcement and feedback techniques to improve employee performance. Customer service employees response time to customers Improvement in...