Over the years, I’ve often been asked why I chose the word conflict in the Five Dysfunctions of a Team model. “Why not discussion or debate or disagreement?” It’s a good question, asked...

Recently, I was approached by a district manager and training director for a company that owns and operates 30 Subway restaurants. They had taken the humble, hungry, and smart model and...

When it comes to providing service, especially in the world of consulting and workplace training, there is one quality that I believe is more powerful than any other for enabling us to...

My new book, Getting Naked: A Business Fable About the Three Fears That Sabotage Client Loyalty, details that approach and calls for consultants to shed many of the behaviors and attitudes...