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Richard S. Wellins
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TD Magazine Article
Building a SelfDirected Work Team
By
Richard S. Wellins
Tuesday, December 01, 1992
Explores five factors important in building successful self-directed work team. Design of teams for success Selection of team players Training for success Initiation of leadership...
Member-Only Content
TD Magazine Article
CustomerService Perceptions and Reality
By
Richard S. Wellins
Thursday, March 01, 1990
Compares and contrasts the perceptions of customers and front-line employees regarding service quality. Customer-service dimensions Impact of customer service on the operations and...
Member-Only Content
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