Reviews the book Front-Line Customer Service: 15 Keys to Customer Satisfaction, by Clay Carr.

Reviews the book Building a Chain of Customers: Linking Business Functions to Create the World-Class Company, by Richard J. Schonberger.

Reviews the book Planning Educational Systems: A Results-Based Approach, by Roger Kaufman.

Reviews the book The Lessons of Experience: How Successful Executives Develop on the Job, by Morgan W. McCall Jr., Michael Lombardo, Ann M. Morrison.

Reviews the book The Creative Brain, by Ned Herrmann.

Reviews the book High-Risk Training: Managing Training Programs for High-Risk Occupations, by Gary Ward.

Reviews the book The Achievers Profile: 100 Questions and Answers to Sharpen Your Executive Instincts, by Allan Cox.

Reviews the book Dynamic Manufacturing: Creating and Learning Organization, by Robert H. Hayes, Steven C. Wheelwright and Kim B. Clark.

Reviews the book Effective Human Resource Development: How to Build a Strong and Responsive HRD Function, by Neal E. Chalosfsky and Carlene Reinhart.

Reviews the book One-On-One/Step-By-Step: A Supervisors Guide to Training in the Workplace, by John J. Connor.