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Blog Post

Good Managers Are Diligent About Following Up on Agreements

Published: Saturday, March 10, 2018

It’s just one part of being skilled at leading Compelling Conversations
And in order to lead Compelling Conversations, your managers must become exceptional at the 4 Ups!. That means they:

  1. Bring it Up! Courageously introduce any topic into conversation
  2. Talk it Up! Candidly share intent, accept input, fuse views, and engage agreement
  3. Wrap it Up! Clearly gain heartfelt, mutual commitment with clear actions
  4. Follow it Up! Conscientiously ensure follow through and progress

We advocate that following up conscientiously means your managers “inspect what is expected,” they share clear assignments, hold people accountable, and establish a regular review processes to track progress.
Inspect what is expected is about making sure that what needs to be delivered is being delivered, and then providing on-going feedback and coaching. When we say “inspect” we are not referring to micro-managing, rather the management practice of strong and consistent follow up. We are checking in with employees to remove barriers to performance and to offer support, resources or guidance.

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In almost every workshop we run, we hear that lack of time is the number-one killer of follow-up. At the risk of being confrontational, I believe it has much more to do with your leader’s lack of conscientiously and diligently scheduling and prioritizing this activity.

What 4 actions can your leaders take, today, to follow up effectively?

  1. Commit to using their calendar. Period!
  2. Reflect on the difference between checking-up and checking-in.
  3. Ask questions. Align appropriateness with stakeholders by asking such questions as; “When is it appropriate for us to follow up?” or “How often should I check-in with you?”
  4. Develop the mindset of support. Think about using a coaching style to solve hurdles, offer help and resources, and remember to celebrate success.
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About the Author

A savvy, street-smart leadership development consultant, Helanie Scott is CEO of Align4Profit in Dallas, Texas. Her tenacious spirit and passion for excellence make her unsurpassed as a change agent, transformation specialist, keynote speaker, and successful entrepreneur. She is energetic and straightforward with the experience and commitment to deliver. 

Helanie (pronounced yeh-LAH-nee) has driven stunning leadership and cultural transformations for an impressive list of organizations. She has mastered the ability to connect with her audiences in the boardroom, classroom, on stage, or in one-on-one coaching sessions. Helanie’s Align4Profit clients rave at the way her engaging programs freshen outdated mindsets and deliver results-oriented, aligned action. 

She has developed a number of proprietary leadership development processes, tools, and foundational approaches, including The Magnetic Power of Leadership Intimacy, the Six Attraction Powers, and a very successful CoachQuest Leader-as-Coach program. 

Leadership Excellence recently ranked Helanie and her company number 25 among Independent Consultants/Trainers/Coaches based on seven criteria, including: content, curriculum, and take-home value. 

With many successfully executed alignment assignments to her credit—in the United States, Canada, United Kingdom, and South Africa—Helanie has developed a riveting and enlightening presentation style. 
Backed by solid psychological research, all of her easy-to-use and profoundly effective leadership development tools can be put to work immediately. 

Her experience working and thriving in many different cultures has made her particularly adept at understanding the nuances of how leaders of all ages and from around the world can rise to the heights of extraordinary performance. She is able to capitalize on this unique point of difference by engaging those perceptions within multicultural companies as well as multicultural markets and strictly domestic organizations. 

Raised in a small, South African mining town, by the age of 21 Helanie had set out on her own in Johannesburg, learned the ropes of the big city, and purchased the business that hired her. She emigrated to Canada and then to the United States, researching and studying leadership and organizational development, and growing her Align4Profit consulting firm. 

The culmination of her life experience, years of business consulting, and colorfully diverse background manifests itself in her deeply personal Leadership Intimacy® philosophy, which serves as the foundation of her CoachQuest Leader-as-Coach training program and all of her development solutions. 

Experience 
• 25+ years providing Human Capital development: South Africa, Canada, United States, and the Americas, including Puerto Rico, Panama, Costa Rica, Brazil 
• Developed and actively facilitates CoachQuest Leader-as-Coach program and train-the-trainer sessions 
• Developer and author of The Magnetic Power of Leadership Intimacy® 
• Developer of Six Attraction Powers 
• Frequent speaker at conferences and for Fortune 500 companies, with an impressive client list 

Qualifications 
• Adult Learning Principles Certification, University Oklahoma 
• Certificated in EQ, Emotional Intelligence and Master Mentor with EQMentor 
• Certificated in DISC Behavioral Assessments, HBDI, TA, Myers Briggs, among others 
• Working knowledge of The Organizational Lifecycle, Dr. Adizes and Whole Brain Learning 
• Presentation and Media Skills, training actors and presenters for TV commercials and film 
• Serves on the Executive Education committee for Women’s Business Council Southwest 
• Helanie serves as special advisor to the board of My Possibilities charity 
• Mentor with SMU, Cox School of Business 

Personal 
• Conversant in three languages: English, Afrikaans, and Fanagalo (Based on Zulu, English and Afrikaans). 
• Received pre-teacher’s certification in ballet, supporting actress in a movie, experienced the longest, fastest and tallest zip line in the world and lives with her two children in Dallas. 

Giving Back Committed to supporting organizations and activities whose primary goal is to give back to the community through the development and enhancement of peoples’ lives. My Possibilities is an organization that offers a first-of-its-kind program for adults with special needs.

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