If someone asks you to design a training to address a problem, and after a good needs analysis you can tell them confidently that the best answer is not a training answer. Do you have a “moral obligation” as a responsible designer not to create a training that “might address” some of the symptoms of the issue, but will not address the root of the issue?
Does going forward with a training in this circumstance undermine other trainings, even if you can make a business case that you will be able to measure the impact (in dollars) of treating the symptoms?
What do you think? If they are willing to pay you (internally or as a consultant) are there circumstances where you should just say no (or always say yes for that matter)?
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