In February 2017 we launched Fuse as a social learning platform. We started small - with onboarding or specific audiences like marketing - and built it into existing programs but modified the programs to follow 70:20:10 principles. This means that all learning solutions incorporate a 100% focus - what can be learned on the job, by doing, by performance support, what can be learned with or from our communities (peers, boss, etc.), and what needs formal learning interventions. We took this approach for 2 reasons - this is what our research showed us that our employees do outside of work and the rate of change in our organization was so fast that we could not afford to only provide formal learning interventions as the L&D staff can't keep up.
In 7 months, we have made some learnings. Smaller, focused communities interact at a high level, especially if there is someone encouraging participation. This means building in some on the job assignments and asking to have them shared, providing feedback on uploaded content, etc. We have also found some interesting tendencies - entering a question encourages much more participation than writing an article! The articles are read and liked, but not necessarily commented on. From this we can hypothesize that we are more likely to feed into work that we feel the writer is open to having input on still. We also learned something about our use of videos - we like videos that have one of our employees visible in the video...and that video needs to be loaded directly to the site, not take us to the official video platform at our company that requires another login.
What steps are you taking to bring social learning into your organizations? What findings have you made?
