This issue describes the various types of simulations and offers guidelines on designing successful simulations. Author: Marilyn Buckner Pages: 16 pages Publisher: ASTD Press Format: Booklet

This issue gives you instructions on how to develop measurement criteria for your call center employees that match your organizations goals and objectives. It discusses how to hire for...

Case studies are a powerful way to demonstrate concepts or policies, encourage critical thinking, and reinforce course content. This issue shows you how to develop, craft, implement, and...