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Well run and effective call centers have a direct impact on any organization that provides a product or service. This issue gives you instructions on how to develop measurement criteria for your call center employees that match your organization’s goals and objectives. It discusses how to hire for attitude and train for skill by finding service-minded individuals who are able to learn an organization’s products, services and systems.

Book Details
ISBN: 9781562862565
Pages: 20
Publisher: ASTD Press
Publication Date:
Formats: Paperback, PDF
Product Code: 250005
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