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Ask a Trainer: How Can I Develop My Organization’s Learning Function?

Tuesday, September 8, 2020

In this week’s Ask a Trainer guest post, Tamar Elkeles offers her advice about how learning professionals can grow their organizations’ learning function.

Dear Tamar,

I am currently a learning department of one. I do good work, but my relationship to the organization is mostly transactional; I’d say I still fall into the order-taker role. I believe that I could be doing more and affecting my organization in a bigger, more strategic way. Do you have any tips for how I can develop the learning function at my organization to become more of a strategic partner?

First, congratulations on being a learning “department.” I started my career the same way—as a single-person learning organization. As a “department of one,” you are in a unique position to create the function and your role. Remember that in order for you to become a strategic partner you must deliver exceptional results with your transactions.

I know it’s a tough place to start, but you’ll need to make sure that your leadership team understands your value in taking care of the necessities of the function (AKA the transactions) and that you execute flawlessly. If you can establish credibility with the leadership team by fulfilling their basic learning needs, they’ll more than likely begin to trust and rely on you for larger initiatives. When taking “orders” for learning, make sure to ask them what behaviors or changes they’d see in the organization/function/department if the learning was successful. Help them think through what success looks like so you can elevate their thinking about the effect learning has on the business.

There’s so much transformation in the learning and development field right now, and every company is different. If you’re in the healthcare industry, or at a startup, or at a company in another country, the one thing that will never change is that what works for your company is what’s most important.


When I was starting out in my career, I was part of the ATD Forum, which is an amazing benchmarking group. It was 1992, and I had just started at Qualcomm as a single-person training organization. When I joined the ATD—ASTD at the time—Forum, it had people from big, well-known companies, and here I was coming from Qualcomm, which had fewer than a thousand employees at the time. I went to a Forum meeting one day and everyone was talking about how they were building these amazing training facilities. I went back to Qualcomm and said, “We need to build a training facility. That’s what all these companies are doing.” My boss looked at me like I was crazy. Then the next time I went to a Forum meeting, the other companies were talking about how they were selling their training facilities.

I bring up this story because when we start thinking about what works, we can’t benchmark with other companies and just import exactly what they’re doing into our company. We need to make it align with who we are as a company, the culture we have, the business that we’re in, and the management team and their vision. As learning professionals we often seek out external strategies, but the strategy needs to fit your company and your culture. One lesson I’ve learned during my 28 years in the learning space is that when you align with management’s vision and with the business, there’s no stopping what you can do as a learning organization.

I believe that we are businesspeople first and learning executives second. We need to be connected to the business and know what the issues are, know what the strategies are, know what the focus areas are. Learning is much bigger than just training. It’s not about programs; it’s about affecting performance and productivity across the organization. If we frame ourselves as people who are there to focus on improving performance and improving productivity, we have massive opportunity to affect the business.


Learn more about leading learning organizations from Tamar Elkeles on the ATD Accidental Trainer podcast. Her episode will air on September 8, 2020.

If you have a question for Ask a Trainer, send it to [email protected]. You can find answers to previous questions by visiting the Ask a Trainer hub. Tim will be back next week to tackle a new question.

We welcome your comments and engagement on these posts. All posts are reviewed to ensure appropriateness based on ATD’s requirements for postings in our online communities.

Please note: Content shared in this column is provided by the author and may not reflect the perspectives of ATD.

About the Author

Tamar Elkeles is an experienced chief learning & talent officer, chief human resources officer, and thought leader in the talent, learning, HR, and organization development field. Throughout her nearly 30-year career, she has had unique experiences with entrepreneurs and executives in startups as well as large enterprises. She has expertise managing global growth, scaling businesses, and leading international teams as well as an extensive background implementing best-in-class practices within technology companies.

Tamar was most recently the CHRO for XCOM Labs, a wireless technology company propelling the next mobile technology revolution. Previously, she was chief talent executive at Atlantic Bridge Capital, a global venture capital fund focused on technology investments. Prior to this role, Tamar was the chief people officer for Quixey, a Silicon Valley tech startup, and before that spent 25 years as the chief learning and talent officer at Qualcomm.

In her roles as CHRO, Tamar led all HR globally, including talent acquisition, talent development, compensation, benefits, HR systems, organization design, employee communications, and worldwide HR operations. In her long tenure as chief learning and talent officer, she helped grow Qualcomm into one of the most successful companies in the world. There she led the development of Qualcomm’s workforce, scaling the employee base from 700 to over 31,000 employees worldwide. Her scope of leadership included talent strategy, global learning, executive/leadership development, technical development, employee communications, change management, organization development, acquisition integration, organizational transformation, talent management, culture & engagement, emerging technologies, and mobile learning for Qualcomm’s global workforce. The Qualcomm Learning Center operated as a unique internal consulting function to the business, which provided innovative solutions that enabled business growth and strong financial results.

Under Tamar’s leadership, Qualcomm’s Learning Center consistently ranked in Training magazine’s list of Top Training Organizations. In 2002, they were best in class in telecommunications. In both 2000 and 1994, they were awarded the Organization of the Year Award from the Association for Talent Development for exceptional employee development programs. During Tamar’s nearly 25-year tenure at Qualcomm, The Qualcomm Learning Center earned several awards from ATD and was regularly named to the Chief Learning Officer (CLO) Magazine “Learning Elite”. In 2015, the Qualcomm Learning Center was named “Learning & Development Organization of the Year” by CLO Magazine.

Tamar has been featured in several publications including CLO magazine, Training magazine, HR Executive Magazine and T&D magazine for her outstanding leadership and innovative contributions. Throughout her career she has earned numerous awards, including the “Learning Elite Trailblazer” Award (2014), the prestigious “San Diego Women Who Mean Business” Award (1998) and the “Tribute to Women in Industry” Award (2004). In 2010 she was named “CLO of the Year” by CLO magazine and in 2014 was named “Top Influential” by the San Diego Daily Transcript for her significant impact and leadership in the technology industry.

In addition to her executive leadership positions, Tamar is also an accomplished author. She authored the first book on the CLO’s role: The Chief Learning Officer (2011) and, in 2013, co-authored the book Measuring the Success of Learning Through Technology. Her book, The Chief Talent Officer, was released in 2017, and her most recent book Forward Focused Learning was released in December 2020.

Tamar is currently on the board of directors of G3VRM Acquisition Corp and also served on the board of directors of GP Strategies Corporation until its sale in October 2021 to Learning Technologies Group. She has public company board experience with Governance, Compensation and Government Security Committees. Tamar also serves on the Forbes School of Business & Technology Board at the University of Arizona, The CLO magazine editorial board, and the ATD Chief Talent Development Officer (CTDO Next) Board. She was a member of The Conference Board’s Executive Council on Talent and Organizational Development and also served on the ATD board of directors. Tamar holds both a Master of Science and doctorate in organizational psychology.

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