Naomi Kinney, a Spanish language instructor with LingoBits Learning Services, is the author of a chapter focused on training delivery and facilitation in the ATD Talent Development and Training in Healthcare Handbook. In this spotlight Q&A, learn more about Kinney and her contribution to the book.
How have your experiences in training delivery shaped the best practices you shared?I tried to capture and share the training delivery techniques that have been the most effective for me in my daily work of providing training and development in a hospital setting. Sometimes there have been some challenging moments because of this unique work environment, but I tried to stress how important it is for clinical and nonclinical staff to collaborate often for maximum productivity and patient care and services.
How do you foresee advancement of talent development within this area for healthcare? In an ideal world, how do you see this area flourishing for employee or organization development?Clinicians have always been educators at heart; it is the essence of the medical profession (continuing education and sharing best practices for more positive outcomes of care). To ensure consistent best practices of care, procedures, processes, and so on, clinical and nonclinical staff require annual education and training to coordinate their efforts across the organization. This is where talent development and workplace learning professionals come into play, examining the learning needs of the “human assets” of the healthcare organization that is normally so busy with daily patient care as its priority. In my experience, training’s role in organization development in healthcare (and in many other industries) has increased substantially during the last two decades.
What is something unexpected you learned while working on this book?Considering the size of this project, the geographic distances of all the authors, and the task at hand, it seemed daunting at first, but it went faster and smoother than I thought it would. We had amazing editors and leaders in Greg Rider, Niranjani Chidamber Papavaritis, and Jacque Burandt (and Ryan Changcoco’s vision) to guide us to an amazing finish.
It was also a bit of a surprise that the publication came out just as I am celebrating my 15 years at a Certified Professional in Talent Development (CPTD/CPLP) as a “Pilot Pioneer” of ATD’s Certification Institute. My certification renewal date crept up on me, and my CPTD anniversary date did not “click” until I began to look closely at the publication dates inside the handbook.