Diversity in the workplace involves more than just race. Education, religious views, and age represent some of the many facets of diversity. Implementing a diversity initiative in your office can help your employees respect the different backgrounds and experiences each individual brings to the workplace (otherwise known as cultural competence).
Why Does Diversity Matter?Organizations with high workplace diversity often exhibit increased creativity and problem solving. Diverse values, skills, and experiences lead to different ideas. When more ideas are suggested, it is easier to find the right solution. Additionally, organizations that embrace diversity are more open to change and can adapt and respond to client needs. Diversity initiatives can lead to improved customer service and problem-solving, and they often result in increased employee productivity.
What Is a Diversity Initiative?Diversity initiatives are often confused with affirmative action (representation of certain groups of people) and equal opportunity employment (laws and requirements that prohibit workplace discrimination). However, affirmative action and EOE are mandated by law, whereas diversity initiatives are not.
The most successful diversity education programs are instituted across the entire company–every department and employee should be committed to the program. There should be specific, measurable goals tied to the company’s business strategy. Many diversity initiatives focus on recruitment, general employee training, and sales or marketing efforts.
Cultural Competence ApproachCultural competence is the ability to navigate diverse cultural backgrounds and accomplish goals by respecting each other’s differences. This approach to diversity education addresses four main components:
- Awareness of your own worldview. How conscious are you of your own prejudices? It is often hard for us to spot our own biases, but diversity education can help expose personal prejudices.
- Your attitude toward cultural differences. How do you react toward people of backgrounds different than yours? What is your ability to adapt your views of other people and other cultures? Role playing and scenarios are a good way to break down these biases and open discussion with others.
- Your knowledge of different cultures. The more knowledgeable you are about other people and cultures, the less likely you are to say something offensive. Furthermore, cultural knowledge can help with problem solving, management roles, traveling, and more. This may manifest as a monthly gathering for employees to share and celebrate each other’s cultures and traditions in a respectful way.
- Cross-cultural skills. Skills refer to the ability to navigate interactions with others. This means being aware of your communication style—your vernacular, tone, and even speed. A turn-of-phrase used around your office in the US could potentially offend a client overseas.
Start Your Own InitiativeYou don’t have to wait for your office to institute a diversity education program. Start building your cultural competence as part of your personal development. Begin by asking yourself these questions:
- What sort of words do I use when talking about others? Are you stereotyping without realizing it? How do you characterize others or groups of people?
- What tone do I use when speaking to others? How does that tone change from person to person? Do you consistently find yourself getting frustrated with a certain age group, ethnicity, nationality, or gender?
- What conclusions do I draw about others during conversations? What assumptions are you making and why?
You can also use online training to further your education. The Got Diversity and Inclusion?™: An Introduction to Diversity and Inclusion course by Sollah teaches the importance of a diverse workplace and explains how to use that awareness to foster an accepting and efficient work environment. For an introduction to cross-cultural competency, check out OpenSesame’s popular ej4 course, Developing Your Culture: Cross-Cultural Considerations.
For more resources around diversity, equity, and inclusion that will elevate your ideas, boost your initiatives, and help you drive meaningful impact within your organization, visit OpenSesame.