Customer Service Training
Effective customer service training covers more than niceties.
Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience.
Training authority Kimberly Devlin presents two-day, one-day, and half-day workshops that support trainees in any industry and environment, not just the call center. Each workshop introduces techniques for managing challenging customers and situations and also offers opportunities to apply new skills to service interactions.
The free, ready-to-use workshop materials (PDF) that accompany this book include downloadable presentation materials, agendas, handouts, assessments, and tools. All workshop program materials, including MS Office PowerPoint presentations and MS Word handouts, may be customized for an additional licensing fee.
About the Series
The ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today's technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other. The series also includes Communication Skills Training, Leadership Training, Coaching Training, and New Supervisor Training.
See ATD Press titles by Kimberly Devlin.
If you will be customizing ATD Workshop content to deliver training at no cost to employees within your own department or company only, this is the license you need to purchase. If you are being paid a fee beyond your salary to deliver this customized training, you must purchase the Client Use License. A permission license will be delivered to your “My Downloads” upon purchase.
Client Use License
If you will be charging a person or organization a fee for delivering training that includes any ATD Workshop content that you have customized, this is the license you need to purchase. A permission license will be delivered to your “My Downloads” upon purchase.
If YES, you need to purchase the “Client Use” License.
If NO, you need to purchase the “Internal Use” License.
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![Kimberly-Devlin]()
Full ProfileWith her combined passions for effective communication and relevant workplace learning, Kimberly's focus is always on providing direct, complete, and compelling deliverables. In the training room, her focus is on supporting each learner in meeting their specific learning goals. She achieves this, in part, through engaging and interactive learning that is purpose-driven, enjoyable, and immediately applicable as well as sharing real-world examples and stories. As a seasoned employee and organizational development professional with a Masters Degree from the University of Miami, she was among the first in the industry to attain ATD’s CPTD, formerly CPLP, certification and has authored Same Training - Half the Time, and two titles in ATD's best-selling Trainers Workshop series: Customer Service Training and Facilitation Skills Training. Kimberly’s experience extends to city, county, and state government agencies as well as Fortune 500 firms in the US, South America, and Asia. She has been a contributor to the ATD community both locally and nationally for many years, serving on boards, presenting conference sessions at ICE and ALC, and also volunteering time for ATD initiatives. You may have seen her in T&D -- now, come learn with her! Kimberly facilitates ATD's Instructional Design Certificate, Training Certificate, Essentials of Staying Centered Through Conflict, Fundamentals of Training Design, Training Certificate Plus, Introduction to Training, and Master Instructional Designer Program.
