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Employee engagement, impact, ROI—if you can’t connect the three, your program’s in trouble.

The number of employees who sleepwalk through the day or undermine the work of their engaged counterparts is on the rise. More and more companies are turning to engagement programs to recoup lost revenue and productivity. But these pricey endeavors can lose critical funding when they are designed without business impact in mind.

In Measuring the Success of Employee Engagement, renowned experts Jack Phillips and Patti Phillips and knowledge organization expert Rebecca Ray help you make the business case for an employee engagement initiative. More important, you’ll discover what it takes to build a program with the end in mind. By following real case studies that show the Phillips’s ROI Methodology in action, you’ll learn how to avoid narrowly focusing your efforts on behavioral outcomes alone.

Measuring the Success of Employee Engagement is an essential resource for all who support employee engagement efforts, from the chief learning officer to individual members of employee engagement teams. Ensure that your employees drive innovation and increase sales with an engagement program that earns its keep. 

Book Details
ISBN: 9781562869182
Pages: 224
Publication Date:
Formats: Paperback, PDF
Product Code: 111613
About the Authors
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Praise for This Book
New York Times Bestselling Authors, All In and What Motivates Me
Even the best-designed engagement programs are not effective unless they’re integrated into the organization’s strategy and shown to make a real impact on business results. Offering practical steps to justify the effort and investment in our people, this book has long been needed in the human resources community.
International Bestselling Author, What Got You Here Won’t Get You There and Triggers
In Measuring the Success of Employee Engagement, you’ll learn the hows, whats, and whys of employee engagement. This book is your road map to connected employees, high-performing teams, and ultimately greater success for the entire organization!
Chief Talent Officer, General Motors Corporation
In today’s dynamic work environment, the need to help employees realize their full potential is what will separate innovative, high-performing companies from average ones. This book provides a pragmatic, evidence-based perspective in driving such business performance and is a must-read for human capital professionals.
Chief Learning Officer, McDonald’s Corporation
Here’s a great road map for the novice or experienced individuals responsible for driving employee engagement in their organization. The practical advice and thought-provoking approaches are fantastic sign posts for measuring the value of both innovative ideas and proven practices of engagement.
Founder, Career Systems International Co-Author, Love ’Em or Lose ’Em: Getting Good People to Stay and Hello Stay Interviews Goodbye Talent Loss
There are many books written on the how, the what, and the why of engagement. We needed one that provided a solid, well-researched measurement model. Measuring the Success of Employee Engagement delivers in spades.
Former Head, Global Talent Management, Staples Inc. and EMC Corporation
In many ways, this book is a capstone to the work being done in employee engagement. With a practical and relevant approach, Measuring the Success of Employee Engagement provides the tools for demonstrating the quantifiable value of treating engagement as an important business process, and much more than just an HR thing.
Professor, Management and Organization, and Research Director, Center for Effective Organizations, Marshall School of Business, University of Southern California
This book is for leaders who want to go beyond simply believing that engaged workers contribute to organizational success, providing a road map to actually measure how and why engagement generates tangible returns.  Human resource leaders will learn to apply the classic evaluation framework of reaction-learning-application-impact-ROI to engagement, through detailed instructions, checklists, and engaging real-world examples.
Senior Vice President, Talent Management and Corporate Human Resources,Time Warner, Inc
If you want to learn how to practically measure employee engagement then this book provides the formula.  Read it and learn how to truly show the impact that engaged employees can have on the bottom line.
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