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A Step-by-Step Guide to Showing the Value of Soft Skill Programs
As organizations rise to meet the challenges of technological innovation, globalization, changing customer needs and perspectives, demographic shifts, and new work arrangements, their mastery of soft skills will likely be the defining difference between thriving and merely surviving. Yet few executives champion the expenditure of resources to develop these critical skills. Why is that and what can be done to change this thinking?

For years, managers convinced executives that soft skills could not be measured and that the value of these programs should be taken on faith. Executives no longer buy that argument but demand the same financial impact and accountability from these functions as they do from all other areas of the organization.

In Proving the Value of Soft Skills, measurement and evaluation experts Patti Phillips, Jack Phillips, and Rebecca Ray contend that efforts can and should be made to demonstrate the effect of soft skills. They also claim that a proven methodology exists to help practitioners articulate those effects so that stakeholders’ hearts and minds are shifted toward securing support for future efforts.

This book reveals how to use the ROI Methodology to clearly show the impact and ROI of soft skills programs. The authors guide readers through an easy-to-apply process that includes:

• business alignment

• design evaluation

• data collection

• isolation of the program effects

• cost capture

• ROI calculations

• results communication.

Use this book to align your programs with organizational strategy, justify or enhance budgets, and build productive business partnerships. Included are job aids, sample plans, and detailed case studies.

Book Details
ISBN: 9781950496631
Pages: 328
Publication Date:
Formats: Paperback, PDF
Product Code: 112007
About the Authors
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Praise for This Book
George W. Taylor Professor of Management and Director of Wharton’s Center for Human Resources
This terrifically useful book helps us see where and how much soft skills matter in our organizations and shows how to use those answers to guide our development and management practices
Financial Services CHRO
The authors present a thoughtful framework demonstrating how intangible skills can be measured and translated into real business value for competitive advantage and market differentiation. Their business case validates what human capital professionals have known for decades—successful leaders need to have both hard and soft skills—and hiring for and investing equally in developing these capabilities is more important than ever.
Rensis Likert Professor, Ross School of Business, University of Michigan; Partner, the RBL Group
With this foundational book, everyone can now measure the impact of soft skills on financial results. Each idea in the book is grounded in actionable, useful tools. This is not a must-read, but a must-do!
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