Chapter Leader Community (CLC)
Section Map

December 2020 Chapter of the Month

San Diego Chapter

Board members wanted to collect feedback to redesign the chapter’s programs but feared they would not receive substantial responses through the annual membership survey. To collect better data, the chapter hosted an event on human-centered design that focused on the chapter’s “end user,” its members. The event allowed members to learn more about the methodology while providing invaluable feedback that led the chapter to redesign its website, establish a membership committee, and identify potential program topics.