Ask the Career Coach: Conducting a Successful Informational Interview

Content

Each month we’ll pose a career-related question to one of ASTD’s Career Center Coaches. This month’s featured coach is Marilyn A. Feldstein, career coach, professional speaker, author and president of Career Choices Unlimited, Inc.

Each month we’ll pose a career-related question to one of ASTD’s Career Center Coaches.  This month’s featured coach is Marilyn A. Feldstein, career coach, professional speaker, author and president of Career Choices Unlimited, Inc.

Content

Q: I’ve heard that an Informational Interview can open doors that lead to job interviews. What is it and how do you get people to talk with you?

Q:  I’ve heard that an Informational Interview can open doors that lead to job interviews.  What is it and how do you get people to talk with you?

Content

A: An informational interview is one of the most effective tools you have when looking for your next position. It’s critical in your career exploration to meet with as many people as possible to help determine if this is a position or career that you’re interested in and will be a good fit. We need others to help open doors, especially when 80 percent of job seekers find their next position through networking.

A:  An informational interview is one of the most effective tools you have when looking for your next position.  It’s critical in your career exploration to meet with as many people as possible to help determine if this is a position or career that you’re interested in and will be a good fit.  We need others to help open doors, especially when 80 percent of job seekers find their next position through networking. 

Content

Here’s how to conduct an informational interview:

Here’s how to conduct an informational interview:

Content

You will initiate the meeting

You will initiate the meeting

Content

Your goal is to learn more about the employer’s business or position, how he reached that position, and to obtain advice and leads. It’s best to call the person to set yourself apart from those who email. You will ask to meet in person or via phone for 15-20 minutes.

Your goal is to learn more about the employer’s business or position, how he reached that position, and to obtain advice and leads.  It’s best to call the person to set yourself apart from those who email.  You will ask to meet in person or via phone for 15-20 minutes. 

Content

If asked why you’re calling, do not say, “I’m looking for a job” or “I need a job.” If you say either, he’ll tell you to apply online. Instead, say something like, “I’m seeking advice, and you are a great person to provide it.”

If asked why you’re calling, do not say, “I’m looking for a job” or “I need a job.”  If you say either, he’ll tell you to apply online.  Instead, say something like, “I’m seeking advice, and you are a great person to provide it.”

Content

Or, if you were referred to this person, then say, “Name referred me to you, and she said that you are the perfect person to give me advice.” By saying this, you just made that person an expert, and, of course, he’ll want to help you.

Or, if you were referred to this person, then say, “Name referred me to you, and she said that you are the perfect person to give me advice.”  By saying this, you just made that person an expert, and, of course, he’ll want to help you. 

Content

Ideally, you want to meet in person—especially if he’s local, so you can shake hands, make eye contact, and leave a positive impression. However, if it’s impossible to meet in person, then arrange the Informational Interview via phone or computer.

Ideally, you want to meet in person—especially if he’s local, so you can shake hands, make eye contact, and leave a positive impression.  However, if it’s impossible to meet in person, then arrange the Informational Interview via phone or computer.

Content

The informational interview does not have an ulterior motive. Remember: It’s all about building relationships—not to land a job, even if you’re feeling desperate. If you ask the right questions, he will be more inclined to help you.

The informational interview does not have an ulterior motive.  Remember: It’s all about building relationships—not to land a job, even if you’re feeling desperate.  If you ask the right questions, he will be more inclined to help you.

Content

Be prepared with open-ended questions

Be prepared with open-ended questions

Content

You’ll want to prepare a typed one-page sheet with up to five questions. Remember that you have only 15-20 minutes for this meeting. Here are some sample questions to ask:

You’ll want to prepare a typed one-page sheet with up to five questions.  Remember that you have only 15-20 minutes for this meeting.  Here are some sample questions to ask:

• Content

  How did you get into your position or profession?

  How did you get into your position or profession?

• Content

  What are your goals this year? Are you on track to reach them? (If he’s not, this may be a perfect segue to offer your services to help him get on track.)

  What are your goals this year?  Are you on track to reach them? (If he’s not, this may be a perfect segue to offer your services to help him get on track.)

• Content

  What developments or trends could affect the business or opportunities?

  What developments or trends could affect the business or opportunities?

• Content

  What career progression would you suggest?

  What career progression would you suggest?

• Content

  Can you recommend 2-3 other people, and may I say that you referred me?

  Can you recommend 2-3 other people, and may I say that you referred me?

Content

You must sell yourself

You must sell yourself

Content

While the purpose of the informational interview is to learn about others, you must let him know where you are in your career and what you want to do next, using your transferable skills. This is the time to use your 30-second introduction. Do not leave this meeting without doing so.

While the purpose of the informational interview is to learn about others, you must let him know where you are in your career and what you want to do next, using your transferable skills.  This is the time to use your 30-second introduction.  Do not leave this meeting without doing so.

Content

Tip # 1: Be sure to do your research on the company and individual you’re meeting with, and check him out on Google and Linkedin.com, which may give you some great talking points.

Tip # 1:  Be sure to do your research on the company and individual you’re meeting with, and check him out on Google and Linkedin.com, which may give you some great talking points. 

Content

Tip # 2: Bring your résumé, but do not hand it to the person at the beginning of the meeting, or he will focus only on you. Say, “I did bring my résumé, and I’d like to give it to you at the end, as I first want to learn more about you and the company/organization.” If you are speaking via phone, you may send your résumé in advance or after the call. Remember that this meeting is to learn as much as you can about the other person, especially in the initial call.

Tip # 2:    Bring your résumé, but do not hand it to the person at the beginning of the meeting, or he will focus only on you.  Say, “I did bring my résumé, and I’d like to give it to you at the end, as I first want to learn more about you and the company/organization.”  If you are speaking via phone, you may send your résumé in advance or after the call.  Remember that this meeting is to learn as much as you can about the other person, especially in the initial call.

Content

Tip # 3: Send a handwritten thank-you note within 24 hours to properly show your appreciation.

Tip # 3:  Send a handwritten thank-you note within 24 hours to properly show your appreciation.