logo image

ATD Blog

ASTD Archive Image of the Day: Call Quality, Circa 1974

By

Thu Jan 19 2012

Loading...

This image, which appeared in the November 1974 Training and Development Journal, illustrates the three factors that affect sales calls. While so many training programs spend most of the time on the content of the call, this image illustrates the need to also concentrate on interpersonal relations and communications skills.

Does your training programs concentrate too much on the message or product information instead of interpersonal communication skills?

Advertisement

For more information about T+D magazine, visit www.astd.org/td

You've Reached ATD Member-only Content

Become an ATD member to continue

Already a member?Sign In

Advertisement

Copyright © 2024 ATD

ASTD changed its name to ATD to meet the growing needs of a dynamic, global profession.

Terms of UsePrivacy NoticeCookie Policy