How do you switch to a new technology and train frontline workers who cannot work overtime, leave their desks for training, or stop their day-to-day activities? That is an issue that still lingers in today's business environment. The challenge that AVCO Financial Services faced in this September 1977 Training and Development Journal article was implementing the changeover to a computerized system without disrupting business. This company used a lot of hands-on training right at the employee's desk.

How do you train your frontline staff without taking away from their day-to-day tasks?

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