Audience. Objectives. Chunk It Up!

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I think we all agree that 2020 forced a lot of change to training solutions in a quick and reactionary manner. Did anyone not convert hundreds of instructor-led training (ILT) to virtual ILT on the fly?

I think we all agree that 2020 forced a lot of change to training solutions in a quick and reactionary manner. Did anyone not convert hundreds of instructor-led training (ILT) to virtual ILT on the fly?

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As 2021 progresses, it’s more important than ever to create and provide great learning to your employees. It’s also time to step back and be thoughtful about how this happens so your employees develop new skills, improve their performance, and drive results for your organization.

As 2021 progresses, it’s more important than ever to create and provide great learning to your employees. It’s also time to step back and be thoughtful about how this happens so your employees develop new skills, improve their performance, and drive results for your organization.

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It’s all about finding the right blend of solutions through job aids, e-learning, and ILT. Here are three simple steps to help you.

It’s all about finding the right blend of solutions through job aids, e-learning, and ILT. Here are three simple steps to help you.

Step One: Consider Your Audience

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First, you need to consider demographics about your audience including age, education, reading level, and experience. You should also consider some of the critical aspects of design thinking such as:

First, you need to consider demographics about your audience including age, education, reading level, and experience. You should also consider some of the critical aspects of design thinking such as:

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  The context in which your audience operates

  The context in which your audience operates

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  Their frustrations, challenges, and pain points

  Their frustrations, challenges, and pain points

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  How they work

  How they work

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  Their feelings

  Their feelings

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You need to observe your audience, talk with them, and empathize with them.

You need to observe your audience, talk with them, and empathize with them.

Step Two: Craft Your Learning Objectives

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Second, you need to craft your learning objectives. Ask yourself:

Second, you need to craft your learning objectives. Ask yourself:

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  If I want to improve performance, how will I get people there?

  If I want to improve performance, how will I get people there?

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  What do learners need to learn?

  What do learners need to learn?

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  Do they need to learn to design a truck or paint a truck?

  Do they need to learn to design a truck or paint a truck?

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  Do they need to learn to list the characteristics of a good performance discussion or conduct a performance discussion?

  Do they need to learn to list the characteristics of a good performance discussion or conduct a performance discussion?

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These are all different objectives, and you’ll most likely teach them in various ways.

These are all different objectives, and you’ll most likely teach them in various ways.

Step Three: Chunk It Up!

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This step is where it starts to get a little analytical and a bit messy. To “chunk it up,” you’ll need to:

This step is where it starts to get a little analytical and a bit messy. To “chunk it up,” you’ll need to:

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  Select the best delivery method to address each learning objective.

  Select the best delivery method to address each learning objective.

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  Figure out the learning chunks.

  Figure out the learning chunks.

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  Sequence the chunks.

  Sequence the chunks.

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  Determine the duration of each chunk.

  Determine the duration of each chunk.

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Now, don’t you love this approach? It’s not really so hard, and there’s no better time to revisit your learning and get to a great blend!

Now, don’t you love this approach? It’s not really so hard, and there’s no better time to revisit your learning and get to a great blend!

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Want to learn more? Join me during the ATD 2021 International Conference & Exposition for the session Improve Employee Performance With a Great Blend.

Want to learn more? Join me during the ATD 2021 International Conference & Exposition for the session Improve Employee Performance With a Great Blend.