There is often much hand-wringing and lamenting about what to do with a low Best Places to Work in the Federal Government rankings. Should agencies conduct focus groups to learn more? Should agencies create a strategic plan to address the findings? Should agencies hire a consulting firm to tell them what they should do differently? 

Chairman Carol Waller Pope faced those questions when she because the Chair of the Federal Labor Relations Authority. The FLRA had the lowest score (18.1) in the history of the Partnership for Public Service’s Best Places to Work in the Federal Government’s rankings. Chairman Pope eschewed the traditional questions. Instead, she asked herself what organizational behavior she needed to change to increase the scores and sought to model the behavior necessary to improve engagement. Those in her agency followed suit. 

Currently, the FLRA is ranked in the top five in the Small Agency Category. What’s more, the FLRA is more efficient, effective, and productive. 

Join us at the Government Workforce: Learning Innovations conference on September 10, 2015, for a unique opportunity to hear firsthand how Chairman Pope engineered a dramatic turnaround on employee engagement at FLRA. Chairman Pope’s session will be an opportunity to learn what she did, why she did it, and hear about the results she achieved.